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CONFIDENTIAL POLICY

Company Name - felixremote property of Defyen / Defyen, a division of Delastek Inc.

 

2699 5th Ave, Unit 14, Shawinigan QC G9T2P7

819-533-5788

ferobuy@delastek.com

 

Terms of Use and Sale www.felixremote.com

 

Last Updated: 2022-02-22

 

Article 1 - Purpose

 

These terms of use and sale ("Terms") apply to users ("you") of the website www.felixremote.com ("the website") owned and operated by Defyen, a division of Delastek Inc. ("Defyen" or "we").

 

BY ACCESSING THE WEBSITE, YOU REPRESENT THAT YOU HAVE READ AND ACCEPTED THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, IN WHOLE OR IN PART, PLEASE DO NOT USE THE WEBSITE AND LEAVE THIS PAGE.

 

WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, BUT NOTABLY TO IMPROVE YOUR EXPERIENCE ON OUR WEBSITES, TO UPDATE, REVISE, OR OTHERWISE MODIFY THESE TERMS. SUCH MODIFICATIONS WILL TAKE EFFECT IMMEDIATELY AND WILL BE INCORPORATED INTO THESE TERMS. WE RECOMMEND THAT YOU REGULARLY REVIEW THESE TERMS TO ENSURE THAT YOU ARE AWARE OF THEIR CURRENT VERSION.

 

Article 2 - Prices and Accuracy of Information

 

Felixremote strives to ensure that the information on the website is complete and accurate. However, we do not guarantee that the information on the website is free from errors, complete, or up to date. We assume no responsibility for errors or omissions that may appear on the website, including information regarding product descriptions, prices, and availability.

 

The prices of our products are indicated  in US dollars unless otherwise stated.

 

We reserve the right to correct any errors, inaccuracies, or omissions at any time, without notice and without liability to you. We also reserve the right to modify, at any time, the information on prices and product availability, and any other content of the website, without notice.

 

The product illustrations displayed on the website are for informational purposes only. The products may differ slightly from their illustrations, particularly in terms of colors and patterns. We encourage you to always read the full product description before making a purchase. Furthermore, the products displayed on the website are subject to availability. Although we strive to update the site as frequently as possible based on available inventory, there may be a delay in updating, and consequently, a product may not be available even if it is displayed as such on the site. If the desired product is not available, we reserve the right to not accept your order or to cancel it.

 

Article 3 - Orders

 

You can place an order:

 

On our website: www.felixremote.com

For a special request, by email using the contact form on the site.

 

Article 4 - Validation of Your Order

 

Receipt of a confirmation email does not constitute acceptance of your order or an offer to sell the product.

 

We reserve the right, at our sole discretion and at any time, to not process, not accept, and cancel an order, including, but not limited to, if the desired product is out of stock, if there is a pricing error, or if important product information is missing or inaccurate on the site. Additionally, we reserve the right, without notice, to limit the quantity of any product for any order or to refuse an order for any reason. If we do not process, refuse, or cancel an order under the foregoing, we will notify you, and you will not be charged or, if there has been billing, we will refund you.

 

Article 5 - Payment

 

Payment by credit

 

card is the only form of payment accepted for online purchases on the site. Only VISA and MasterCard credit cards are accepted.

 

Article 6 - Returns, Exchanges, and Refunds

 

They are final sale products.

Sale items are final sale. No returns or refunds will be accepted.

No exchanges can be made online.

 

The product must not be damaged or altered.

The product must be in its original packaging.

The return period is 30 days from the date of purchase.

Delivery fees are non-refundable, and return fees are the responsibility of the customer.

For any returns, please contact customer service via the dedicated form. Please indicate the reason for your return. Returns can also be made in person at the store.

All merchandise will be inspected before the return is authorized, and after approval, the refund will be processed within 5 business days.

We reserve the right to refuse returns that do not comply with this return policy.

The refund will be processed in the same manner as the initial payment.

 

Article 7 - Availability

 

Our products are offered as long as they are visible on the website www.felixremote.com and within the limits of available stock.

 

In the event of a product's unavailability after placing your order, we will inform you by email. Your order will be automatically canceled, and you will be refunded.

 

Article 8 - Delivery

 

The products are delivered to the delivery address indicated during the order process, within the timeframe indicated on the order validation page.

 

In case of shipping delays, an email will be sent to inform you of any impact on the delivery time previously indicated.

 

In the case of deliveries by a carrier, Defyen cannot be held responsible for delivery delays solely due to the unavailability of the customer after several appointment proposals.

 

Delivery Policy

 

The fixed rate for standard delivery is $15.

Standard delivery is free for purchases of $125 and more before taxes. Please note that for certain promotions, delivery fees may apply.

We reserve the right to modify shipping fees without notice.

Canada Post and FedEx services are used for delivery.

The delivery time is 5 to 10 business days.

We only deliver within Canada.

 

Article 9 - Warranty

 

All our products are covered by the legal warranty. In the event of non-compliance with a product sold, it may be exchanged.

 

All claims and exchange requests must be made by email: ferobuy@delastek.com or through the contact form on the website within 30 days of delivery.

 

The products must be returned to us in the condition in which you received them, with all elements (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed based on the invoiced rate, and return costs will be reimbursed upon presentation of supporting documents.

 

Article 10 - Limitation of Liability

 

The products offered comply with Canadian legislation.

 

Furthermore, felixremote cannot be held liable for damages resulting from the misuse of the purchased product.

 

Finally, felixremote liability cannot be engaged for any inconvenience or damage inherent in the use of the Internet network, including a service interruption, an external intrusion, or the presence of computer viruses.

 

Article 11 - Applicable Law in the Event of Disputes

 

These Terms are exclusively governed by the laws of the province of Quebec and the applicable federal laws, regardless of your place of residence or location. Any dispute, claim, or action arising out of or in connection with these Terms or the use of the website or its content will be subject to the exclusive jurisdiction of the competent courts in the province of Quebec, Canada.

 

Article 12 - Intellectual Property

 

All elements of the website www.felixremote.com are and remain the intellectual and exclusive property of Defyen. It is strictly forbidden to use any trademarks

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